CURTIS STONE FREQUENTLY ASKED QUESTIONS
Curtis Stone Shop FAQ
What are the Terms and Conditions when ordering from the Curtis Stone Shop?
See Terms and Conditions.
Will I have to pay tax when ordering from the Curtis Stone Shop?
Residents of Australia and California USA are subject to tax. See Terms and Conditions for further information.
Credit card payment fails
If your credit card is valid and has credit but fails to process payment, it may be blocked for international payments. Contact your credit card provider and ask them to allow International Payments. The Curtis Stone Shop uses a Merchant Provider based in Australia which can cause some USA credit card payments to be denied.
Are payments secure when ordering from the Curtis Stone Shop?
Yes payment information is sent using SSL 128 bit RC4 encryption technology. See See Terms and Conditions for further information.
When will my order be delivered?
Most deliveries are made within 5 business days of ordering. Orders outside USA or Australia are subject to customs can be delayed. For tracking details on your order please email shop@curtisstone.com.
Can I get a return or refund?
Please email requests to shop@curtisstone.com. See Return Policy and Terms and Conditions.
Why does my credit card statement show Food Fight?
The Curtis Stone website and distribution of Curtis Stone range of products is proudly supplied by Food Fight Ltd, in partnership with Curtis Stone. See Terms and Conditions for further information.
Can I buy a replacement lid for my Curtis Stone Cookware?
Unfortunately we don't have lids available as a separate item.
Care and Usage
Policies
What is the Curtis Stone Shop Return Policy?
See Return Policy.
What is the Curtis Stone Shop Warranty Policy?
See Warranty Policy and complete the Product Registration.
What is the Curtis Stone website Privacy Policy?
See Privacy Policy.